Autecs/Launch New Zealand
Diagnosis Scanner Support Service
Professional Level
>>> Support Customer Technical Services
As modern professional diagnostic tools are complex equipment with a large number of functions, aprofessional after-sales support system becomes a significantly important portion of the products for users to justify their investment. As the official distribution system, to improve users’ investment returns on their professional diagnostic tool, Autecs/Launch New Zealand, has introduced an official call centre support service and standard for customer buying their scanners from authorised New Zealand distributors and resellers.
Our support specialist in the call center
will take care of customer’s inquiries,
technical questions and complaints that
falls into the following categories
Software and Hardware Warranty
1 Year Hardware Warranty and 5 Year Maintenance Support (Unlimited Hours Free Access)
- Remote hardware diagnoses and troubleshooting for fast solutions.
- Local hardware repair center with constant OE parts stock.
- Courtesy unit for warranty repairs that are projected for more than five working days.
2 Year Software Warranty and Continuously Subscription Support (Unlimited Hours Free Access)
- Getting support on inaccuracy or deficiency information such as DTC description, live data, operation instruction.
- Getting solutions for software issues or bugs, such as inoperative actuation and special function failure. Within ten working days, an improved software version should be pushed to the customer’s SN for testing.
- They are complaining of software issues such as short development, missing active tests, particular functions missing, programming or coding files missing, etc. Should such a request be accepted, I’ll raise such a requirement with the development team. The customer will be notified of a planned release date for such a function.
Technical Support (4 Hours Free Access)
- ICT operational issues such as reports, online reports, email, and printing.
- DTC analysis and test plan suggestion.
- Vehicle selection or function location issue support.
- Special function operational instruction and remote support.
- ECU programming and coding instruction or extra data retrieve.
- Heavy Duty system diagnosis remote support.
Remote Training & On Demand Training (Extra Charge Applied)
- Initial setting up and report system training: NZD80+GST.
- Diagnostics Function Introduction and Scanner Operation.
- TPMS remote programming and on-demand Training.
- Remote key programming training.
- Remote immobilizer-related ECU programming.
Model Included
| Autecs/Launch NZ Authorized Equipment |
Overseas/Online Unauthorized Equipment |
|
|---|---|---|
| Official Email Support Service | Free | Hourly charge 120+GST pay in advance |
| Call Centre Access | Included with purchase | 400+GST |
| Software Warranty | Included with purchase and Software subscription | Call center Access Fee to be paid with hourly labor charge @120+GST |
| Up to 4 Hours TS | Included with purchase | 640+GST |
| Extra Hours Charge | 150+GST per hour | 300+GST per hour |
| On Demand Remote Training | Available | N/A |
| Remote Diagnose and Support | Available | N/A |
| Up to 5 Years Hardware Maintenance Support |
Included with purchase | N/A |
Pad IX
Pad VII Link
Pro3 SE